"BECAUSE WE CARE" -Platinum Rewards

 

Our unique business model and established relationships have given us access to products all over the world at phenomenally low prices and we pass these steep discounts we have earned along to you - our valued customer. These countries include United States, United Kingdom, Canada, China, India, and Europe. Our partners provide tracking numbers but rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee. All our products are designed in the US, UK & Canada and made by China.

   How do I contact you? If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us an email and we will reply to your inquiry.  

Thank you for visiting us! If you have any questions about our products, please contact us online or mail to: platinumrewardscs@gmail.com

1. ORDERS & PAYMENT

Can I pay in my local currency? The currency will be set to USD by default, this is converted to your currency once you reach the checkout.

1.1 Q: Was I Charged Twice?
A: Your credit card will only be charged once after your order ships. If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card. Please only click the “Place Order” button once to avoid multiple authorizations.

1.2 Q: I Get An Error Message When I Enter My Shipping And Billing Addresses. What’s Going On?
A: If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information, this often solves the issue.

1.3 Q: My Order Won’t Go Through. What Should I Do?
A: If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. 
Please only click the “Place Order” button once to avoid multiple authorizations. 
If you continue to receive error messages, please contact Customer Care at trendustryshop@gmail.com.

1.4 Q: I Need To Change Something Or Cancel My Order. How Can I Do That?
A: We are unable to cancel orders once placed. If you need to make a size modification please email us immediately at trendustryshop@gmail.com. We generally process orders in stock items immediately, and once our warehouse has processed your order, we will be unable to make any changes.

1.5 Q: I Just Placed My Order. Can I Add Another Item To It?
A: Unfortunately, we cannot add items to an existing order. Please place a new order for the item and email us at trendustryshop@gmail.com. 

  I ordered 2+ items, but only received one... where's my order? We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way!

1.6 Q: Where Is My Order Confirmation?
A: As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder.

Why have I not received any order confirmation details? Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including order confirmation, a fulfillment notice, and shipping notice. If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.

1.7 Q: Why Was My Order Canceled?
A: Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. In any event, if the customer decides to cancel an order before it is shipped, please allow 48 hours for Customer Care to cancel and process any refunds. Once again your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

 

2. DELIVERY & TRACKING

2.1 Q: What Is The Shipping Cost And How Long Does Delivery Take?
A: PlantiumRewards offers FREE WORLDWIDE SHIPPING

How much is shipping? Shipping is Free on all orders, forever. How long does it take for an order to arrive? This depends on the product ordered. When you complete your purchase, you will receive an email containing the shipping time frames to your property based off your country of origin.

Please use this table as a reference for Shipping to your Country. Please keep in mind, that processing can take 1-5 business days. In most instances, we ship the next business day.

Country Shipping Timeframes

United States & Canada 7-20 Business Days

United Kingdom 12-20 Business Days

Australia & New Zealand 12-20 Business Days

Russia 10 - 30 Business Days

Western Europe 10-30 Business Days

Rest of the World 10-30 Business Days

shipping world wide and delivery takes approx. 14-25 business days in any given country. We use DHL, UPS, FedEx,TNT, EMS, ARAMEX Express, E-packet as our logistics companies. 

2.1 Q: Can I Track My order?
A: Yes, you can track your shipping through your tracking number provided in your shipping confirmation email.

Can I have a tracking number? We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.

Where is your warehouse located? We currently have warehouses located in United States, Canada, United Kingdom, Russia, Australia, China, and Singapore.

 

3. SIZES & STOCK

3.1 Q: I’m Unsure About A Size Or I Have A Fit Question. Can You Help Me?
A: Absolutely. We’d love to help you find the perfect size and fit. Please see our Size Guide for general information on sizing located on the product page. If you still have specific questions about a fit of an item or measurement guidelines, feel free to contact our Customer Care team at trendustryshop@gmail.com and we’d be happy to give you some advice on sizing.

3.2 Q: I’m in Love With Something That’s Out Of Stock In My Size! What Can I Do?
A: New items can sell out quickly, but we may get more soon! Please contact us by email platinumrewardscs@gmail.com and we'll be happy to further assist you.

 

4. INTERNATIONAL TAXES & DUTIES

4.1 Q: Will I Have To Pay International Taxes & Duties?
A: Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Platinum Rewards cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from Platinum Rewards, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Trendustry 1.0. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

 

5. RETURNS & EXCHANGES

What is your refund policy? Making YOU happy is our number one priority. If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

5.1 Q: Can I Return My Order?
A: We are happy to accept for return, with all security tags and labels and that is dispatched to us within 14 days of receipt by you. 

5.2 Q: Can I Exchange The Products?
A: Of course you can – but only within a 14 day period upon taking in charge of the goods. Please ensure that all security tags and labels. All exchanges are based on stock availability. 

5.3 Q: What Items Cannot Be Returned/Exchanged?
A: You cannot return/exchange items that have been worn, damaged, washed or altered in any way.

6. STORE LOCATIONS

6.1 Q: Do You Have Any Store Locations?
A: We’re an online-only store, which means you can shop with us online 24/7 from around the world!

 

How do I contact you? If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us an email and we will reply to your inquiry.  

Thank you for visiting us! If you have any questions about our products, please contact us online or mail to: platinumrewardscs@gmail.com